What information you provide when using Joya Joya, how it is used, and what rights you have — it's all laid out clearly here. No hidden terms.
Here's a quick overview of the key points before you read the full details
During registration, your name, mobile number, and password are collected. Identity documents are required for KYC, and payment details are collected for transactions.
Your information is used solely to operate joya joya services, process payments, prevent fraud, and provide support.
Your data is never sold. It may only be shared with payment processors or legal authorities where strictly necessary.
Joya joya uses cookies to improve site functionality. Cookies can be disabled from your browser settings, though some features may not work as expected.
You may request the deletion of your account and personal data at any time. All data beyond what is legally required to be retained will be permanently removed.
For any privacy-related questions or concerns, please contact us at support@joyajoya.app. We aim to respond within 24 hours.
Important: By using Joya Joya, you agree to this Privacy Policy. If you do not agree with any part of it, we kindly ask that you refrain from using the platform.
This Privacy Policy Joya Joya Applies to the platform and all its services, mobile app, and website. We believe your personal data belongs to you — we are simply its custodians.
Joya Joya We manage the data of thousands of Bangladeshi players every day with trust and care. This policy is written in plain language so every player understands exactly where their information goes.
Whether you're opening an account, playing games, making payments, or simply browsing the site — each of these actions involves some information coming to us. This page explains what we collect, how long we keep it, and how you can stay in control.
Joya Joya Two types of data are collected — what you provide directly, and what is collected automatically.
| Type of Information | What We Collect | When It Is Collected |
|---|---|---|
| Identifying Information | Name, mobile number, date of birth | At Registration |
| KYC Documents | National ID / Passport | During Verification |
| Payment Information | Mobile Pay/Nagad number, transaction history | On deposits/withdrawals |
| Device Information | IP address, browser, operating system | When Visiting the Site |
| Gaming Activity | Betting history, wins/losses, and session data | While Playing Games |
| Contact Information | Support Chat Messages, Emails | Contact Support |
We never collect your full bank account details, PIN, or OTP. If anyone asks for this information, it is fraudulent — please contact support immediately.
Joya Joya Your information is used only for the purposes listed below — it is never used for anything else:
We use your gaming history to monitor responsible gaming. If unusual patterns are detected, our support team may reach out to you.
Joya Joya Your data is not kept longer than necessary. General retention periods are outlined below:
After the designated retention period, data is securely deleted. Removal from backup systems may take up to 90 days.
Certain data may need to be retained beyond the standard period due to legal obligations. You will be informed if this applies to you.
Joya Joya Your data is never sold or shared with third parties for advertising purposes. However, it may be shared in the following specific circumstances:
Every third party we share data with is bound by a confidentiality agreement with Joya Joya. They are not permitted to pass your information on to anyone else.
Joya Joya's website and app use cookies and similar technologies. These come in three types:
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect login and payment functionality.
Joya Joya Industry-standard technologies are used to keep your data secure:
Please note that no system on the internet can guarantee 100% security. Keep your password strong and never share it with anyone.
Joya Joya will never ask for your password or OTP via SMS, phone, or email. If you receive any such message, report it immediately to support@joyajoya.app.
Joya JoyaBy staying with us, you have the following rights:
You may submit a request to view the data we hold about you.
To update any incorrect or outdated information, please contact our support team.
You may request account closure along with deletion of your data.
You may request a download of a copy of your data.
You may request to opt out of marketing communications.
You have the right to appeal any decision you disagree with.
To exercise any of your rights, email us at support@joyajoya.app or reach out via live chat. We typically respond within 7 business days.
Joya Joya's services are intended for users aged 18 and above only. We do not knowingly collect any information from minors.
If a parent or guardian becomes aware that someone under the age of 18 has created an account on joya joya, please contact us immediately at support@joyajoya.app. We will close the account and delete all associated data.
We verify age through KYC checks. However, if someone creates an account using false information, Joya Joya cannot be held responsible.
Joya Joya This Privacy Policy may be updated at any time. Changes may be driven by new legislation, new services, or improvements on our end.
If significant changes are made, you will be notified via SMS to your registered mobile number or by email. Continued use of the platform after any changes constitutes acceptance of the updated policy.
The date this policy was last updated is shown at the top of this page. We recommend checking back regularly.
For any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:
Privacy-related complaints are typically responded to in detail within 7 business days. Complex cases may take up to 30 days.
For a faster response, please include "Privacy Request" in the subject line of your email.
Your data is safe with joya joya. Register now and enjoy the best gaming experience in Bangladesh.
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